2010 UITS IUPUI User Survey - Text Comments

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Question: Are there any additional comments you would like to make about University Information Technology Services?


Identifying references have been removed from this document and replaced with [IRD]. Case IDs have also been removed from this document. Responses are grouped by sample: Faculty, Staff, Graduate Students, and Undergraduate students.

Faculty | Staff | Graduate Students | Undergraduate Students

Your survey is too long.

Need larger outlook mailboxes. More support of Mac and Mac software, such as virtual machines - I used to use windows, but it became too time consuming because of viruses, crashes etc, so I switched to Mac. UITS does support Mac, but perhaps could expand the support. Windows is simply becoming too difficult for end users to manage, so more are switching to Mac.

Problems bridging the IT gaps between IU/CHP too many systems/password access/ID problems and connectivity difficulties. Resulting in substandard pt. care.

Alpha paging system is not user friendly. I worked in a different hospital where they have a link with in the intranet webpage on any computer in the hospital. I thought it was great idea and worked great (the hospital is children's hospital of Wisconsin in Milwaukee).

For a person like myself that knows almost nothing about computers and what to do with them [I am 63 years old and have been in the education world all my professional life, 41 years ] the people at the Library bottom floor have been awesome in helping me they are super !!!!

Since UITS took over the Computer labs in ES the red tape involved in scheduling classrooms and getting software installed in the labs has increased.

Are bulbs in equipment changed on any sort of regular schedule, or do we just have to wait until they burn out and then report the situation?

Since UITS has taken over the classrooms, one computer has malfunctioned while I was using it, and another has not been updated and needs to be shut down and restarted because of Java update information. The process to have these problems dealt with has not been made clear, and these problems didn't occur previously. This does not bode well for the services you provide.

OnCourse has been improved over the past year, though, for which I am grateful.

I wish that you offered training on qualitative research software such as ATLAS.ti.

OnCourse crashes too much... it greatly interferes with online classes who have specific chat times and paper due dates.

I teach a large lecture hall class and would like to take attendance electronically. There seems to be an issue in that each room is its own computer system and NOT large enough to handle such a load. Why cannot all classrooms be connected to the same server with greater capacity/functionality - much like Parking Services is able to do?

Better Mac interfacing would be helpful.

Our department has an essentially self-contained system so there is little use of the UITS network.

The take-over of student tech fees and the consequent attempt to replace highly efficient and knowledgeable school tech employees by UITS employees that do not understand school culture and needs is a catastrophic idea. The impact on faculty research especially will be abysmal.

My fairly low range of ratings reflects UITS services only; the support we get form our school-assigned tech services is wonderful! Please cease your efforts to eliminate their positions! ALL of our UITS service requests go through them, and they service us directly. This is a huge return on the dollars spent to retain them at the school level, so please leave them there. The only thing we rely on the larger UITS entities for is service and upgrades on our wire lines, and all I can say about that is--we rarely request such service, even when we need new lines or upgraded lines. Why? Because of the charges! We can't afford hardly any of your line services! The only useful systems are IUCAT and related research systems, and these tools test out about average for any university of this size. OnCourse is a disaster; advising software also has huge problems--tracking academic minors is impossible! We are at the mercy of the private sector vendors who designed generic software and then made us downgrade our categories of required information to FIT the software. This is a very poor way to provide infrastructure in a university that is clearly a national leader in IT resources.

I really hate the change made to e-mail (exchange) access. I work from home quite often and find it very, VERY frustrating when I am bounced off line. Not only to I need to log in again but I also have to close out of my Outlook account, sometimes in the middle of an e-mail, and restart the program. It's time consuming and annoying. The old system worked MUCH better. I could stay on for the full day. Students expect instant responses. While this is not my goal, it is helpful to at least know when they need help. I don't even know when I am on-line with this new server system. Did I say I hate this new system? Also, I don't know if this is your area but we need research and statistical support on the IUPUI campus. It’s not helpful, for example, to attend a scheduled SPSS workshop two months after a data request. It's also difficult to not have statistical support to help write for funding or complete a funded research project. The only schools with such support are the medical and nursing schools. With more support, the other schools will be in a better position to apply for funding.

It was good to have fewer OnCourse down-times this past year. Peak usage slowdowns are still problematic. Some tools still need to be refined.

Dialing 4-4357 is usually a waste of time.

EPIC- used for ordering is not efficient and has its problems, and usually is frustrating.

Office lines are way, way overpriced, to the point one wants to get a Google number and use VOIP. UITS needs to stop overcharging for this, or in the long run, they'll lose this revenue stream anyway. UITS needs to do much better at decentralizing technology. Investment in public access workstations is outdated; soon everyone will be packing email capable devices. In the Windows environment, Admin is too intrusive for research computers to work (it is impossible to use a networked computer for research when the PI doesn't have admin access to install program updates from equipment manufacturers, or access the innards of the computer). In a research environment, everyone needs to be an administrator; overall, this seems to work for Mac OS but not Windows. Searching for items on the IU campus is completely useless, and Google usually works better. The single best thing about UITS is the omnipresent availability of WIFI on campus, which represents where things should be going (decentralization of facilities and availability of resources to as many people as possible). Computer software agreements, esp. Adobe, are also a high point.

Really appreciate the 274_HELP line! I have used it and they are ALWAYS responsive and helpful!

I find it odd that we can get UITS to give us a microphone and laser pointer - but if we need them to wait while a seminar speaker does a quick review of the slides, and especially any video to make sure that everything is okay we get charged for it.

OneStart is now less confusing than it ever was; however, it has a very long way to go before it becomes a user friendly site. Better organization is needed. The site remains very difficult to navigate.

I have found the Lynda.com service to be invaluable in helping me to learn various programs (editing, Photoshop, etc). Unlike a workshop, I can use Lynda when and where I want to and can learn about specific aspects of a program in short segments that are not overwhelming. I hope that the University continues to provide access to this service.

Faculty computer life cycles are a problem, but funding for addressing this problem seems to be limited. I incorporate a great deal of technology in my online courses, and it seems that a faculty member's access to technology is also important to students, yet often gets overlooked by those allocating student technology fees.

Need additional tech support in the library.

I would like more space for my Outlook account; it seems as though we would have better service if we contracted through a commercial email service like Gmail.

The problems which occurred at the end of last semester with OnCourse, created havoc with student and faculty access and kicked a number of students out of the system in the middle of an on-line final exam, and in one case losing the results of one on-line test which was scored, but not inserted into GradeBook along with the remainder of the class, causing that student to in correctly fail the course. Overall, OnCourse was totally unacceptable during the final two seeks of last semester.

I find the web design for things like OneStart, grant approvals, TIME, etc to not be very user friendly.

No one seems to know how to get the IU and Clarian computers to talk to each other. When you can't even get the basics working there is little time to address other needs. The problem is with understanding what this center is capable of doing and who is the contact person for a particular need. The one helpful person that we know that we can approach is [IRD]. Not sure if her role falls under this department.

It is hard to go on line each time for a computer related issue which seems to be the need now.

Have several needs for advertisement with a web page, video-conferencing, OnCourse. Need one designated contact person so that we do not have to start over again each time we have a discussion.

I am satisfied with daytime IT service. However, my experiences with night IT service on the phone have been frustrating and not helpful at all.

I appreciate the support from UITS when I have an emergency during class, but I am always frustrated that it takes a long time for a person to get to class and after that s/he usually says they cannot fix anything. Not to mention when I phone I am often asked very silly questions that imply the problem must be my fault (for example being asked repeatedly if I have turn on the document camera).

Computer support is solid, good, reliable; same for technology support for distance Ed and video streams; the telephone area is weak, delays in being able to get messages from offsite - they show up on computer screen but it takes time to actually be able t listen to them - largely technology is a decided PLUS+.

Please do the upgrade web page during break (e.g. summer break), but please do not work on it during ongoing summer semester. Thanks!

I would like to have given OnCourse CL a higher score because I like the way the system is set up. However, slow moving forums, the need to take extra steps to use the Word "cleaning" process (and the need to constantly explain this to students); some problems with Assignment Tool graded work "disappearing" after grading it have plagued CL over the past year. I should state that it appears to have been better this semester although the forums are still moving slowly.

I am frustrated that not all my e-mail is forwarded to my personal account.

Need more help accessing clinical systems from home.

It would be appreciated if we (as faculty) were notified or updated about what changes are made in classroom equipment at the beginning of the school year instead of going in and blindly finding new things loaded on the computer or changes about what is loaded on the computer.

Too many to write. Time system is a mess, voice mail is obsolete, we should forward all of that to either secretaries or email; paging is from last century; purchasing interface is also very slow; there is too much control of UITS over PI's computers, software, accessories to the point of inefficiency and despair!

I think it is pretty good.

OnCourse CL needs to be made more reliable.

Many of my services are provided by Clarian. Thank you for making me aware of your services.

Like many faculty members, I think OnCourse has a long way to go before it can be regarded as a reliable user-friendly system. It is too click-intensive, it is not Excel-friendly, pages are not formatted consistently, and it is too often slow or unavailable.

It has been very difficult and unreliable to receive videos and other materials for classroom use. Formerly, they delivered this by campus mail to my office. Now it's very troublesome!

I do not like the restriction we have on downloading software that is potentially very helpful to us. We are very restricted here.

Keep up the good work

Desperately need stronger wireless connections in the Visual Communication studio and office areas of Herron. Our students bring laptops and unless they are hardwired, in some studios they cannot connect. This inhibits collaboration and chains them to their desks. Please help!

I would like to thank [IRD] and [IRD] for their constant support to the Department of World Languages and Cultures. We value most specially their expertise and advice.

UITS is a major asset to my professional activities at IUPUI. We are fortunate to have such support.

Fire [IRD]. Stop stealing money from IUPUI for IUB.

Nothing but keep up the good work!

Would be nice to have IU and Clarian systems interact and synchronize seamlessly.

As a longtime tenured faculty member, I am very much opposed to UITS taking tech funds away from the Schools. I view this as imperialism, and counter-productive to my teaching, advising, and research. I oppose moving computer support services currently housed in Schools to UITS. UITS people do not spend enough time (any?) in the classroom, doing research, and interacting with School faculty, students, and staff members to be able to support our needs adequately.

OnCourse continues to be as unpredictable and unreliable as ever. I waste hours waiting for OnCourse to respond. It is very frustrating in its inconsistency.

Would love to see UITS offer clouds for faculty. Also hoping desperately to find a way to connect to my campus desktop from home (Mac to pc--something not quite right yet). Some of the campus based software availability for faculty seems uneven-even within my school.

I am a hearing-impaired individual in a building where the phone network has not been upgraded - I cannot use my phone at all, but would be fine with it if on a newer network like some of the other campus buildings have.

Faculty |Staff | Graduate Students | Undergraduate Students

Problems with RFS greatly impact my daily work; I am hopeful RFS will be more stable in the future.

All my tech needs are served by the group at IUSD.

I would love to be able to not have to constantly change my password. There are too many systems required in a given day to keep straight which ones and what had not been used before. Keep one for all systems until you leave your department.

I work on graduate admissions. I don't feel that IUIE is sufficient for some of the reporting I need to do for our accreditation. Many schools operate an additional database to make up for the shortcomings of IUIE. I know there is some concern about those and the security. I hope a solution can be found so that we are able to satisfy our accrediting bodies and keep data safe.

In the past five years IT has come a long way in communicating information to the school/departmental level.

Overall I am satisfied.

On the few occasions that I have called the UITS Help Desk for assistance, I have been very pleased with the knowledge and helpfulness of the staff.

I believe IU has some very competent people working in UITS; however it seems to be the simple things that are difficult to address. I am amazed at the lack of standard processes that seem to be missing. The lack of interaction with and understanding of users needs with the various IU Home grown systems including the very superficial data collected in FIS.

Overall, I am satisfied with the efforts IU is making to enhance the technology on campus. There are always helpers and that’s great!!

Sometimes it takes too long for them to fix printers on my computer. I hate to have to take 2 hours of out my day to have printer options fixed, when I have a ton of work to do.

The TIME website interface is awful. It's slow, cumbersome, error-prone, and not user-friendly in the least.

Voice Mail: WAY too complex to change status. Do like having messages come to my MS Exchange inbox though. Anyway to attach "out of office" function from MS Exchange to VM status so it is one-step setup when I'm out?

Keep up the good work!!

Whenever I call for phone service or help in a classroom with audio visual questions or need help, the support staff for UITS and phone services are always able to help me or get me the help I need!!! Thanks!

I don't use a lot of the IUPUI campus UITS facilities because I work with a lot of Clarian departments.

I feel employee OneStart support is not user friendly. It is hard to navigate and not straight forward.

OnCourse needs to go back to listing the name of the course instead of the number. Also, they need to get rid of the picture and just go directly to the sign on window.

IU School of Dentistry maintains electronic health records, and network functionality without interruptions is critical to our operations. Any improvements in connectivity would be greatly appreciated. I know there are many factors involved, sometimes we are connecting through several networks, but the electronic health record is a growing, key function, and we need to be able to support it. Thanks for all you do!

In my department, RCA, the network is frequently down. Cutting and pasting from our various drives is also slow.

IUIE is cumbersome and difficult to use.

The TIME system has multiple bugs in it, and it can freeze up. It is unreliable and very poorly designed. It conveys no sense of trustworthiness for those of us who rely on it for their paychecks.

I work in a building located off campus, so cannot comment on many of these items.

It would be great if I didn't have to slow my dialing to accommodate the office phone!

Status updates on network repair requests would be nice.

People in UITS more accessible to contact when have a problem or question. Need to be able to talk to someone sometimes instead of sending email.

In general, UITS is well thought of by me and my colleagues.

The search function really needs an improved algorithm or a change in the result sorting. It appears that the search results return items too many levels down in a given site. For example, if I were looking for an office within the School of Medicine and I searched for the full complete name, that office's website is not one of the returned results; however, I will get documents either mentioning that office or created by that office that may be 5 years old.

You all are doing a good job. I just would like to see a priority system put on the networking/repair data jacks system.

Overall, I am impressed and satisfied with the services of UITS. The one-on-one direct technology services of our School of Liberal Arts team is very noteworthy and efficient.

I am unsure as to if UITS has had a hand in my data jacks-I actually think that the jacks are 'Clarian'. (I have an IU computer but Clarian internet.)It takes days to activate a jack. I waited from a Friday AM to Monday PM for a jack to be switched on.

[IRD] for the surgical department is WONDERFUL!!! He is so quick to respond and has great results.

I'm wondering if the teleconferencing service referenced at 4-5555 is the same as the conferencing system that we use at 4-3043 (which we are not satisfied with the customer service when calling in). We have not used 4-5555. Thank you.

Too many decisions are made with insufficient faculty-staff input, although we are the ones who have to live with those decisions. The ill-advised and poorly managed takeover of campus IT support staff is just one example. Lack of input into the choice of learning management systems is another. While this survey includes nothing about OnCourse CL, I have to say that UITS officials have made numerous uninformed promises to deliver OnCourse functionality and services that never materialize (or materialize only years later than promised). The entire UITS operation appears to be very disorganized; the right hand doesn't know what the left hand is doing. The organization lacks transparency and accountability, despite consuming a huge portion of the university's budget.

SIS: Not always intuitive; inability to use browser back button and lack of one in SIS requires me to enter same student's search data more than once to view different pages in her/his record. SIS needs to display student's FULL name at top of page so staff user can make sure it's the correct student's record; some decisions based on the records I am asked to look up can make or break a student's academic future. NB: I rated my level of satisfaction with SIS under "Enterprise Software/General Functionality," as I was not sure which type it was; it wasn't mentioned specifically in this survey.

Microsoft Outlook/Exchange: For some reason, since having my computer updated recently to 2007 and VISTA from 2003 and XP, when I click on a Word document attached to an Outlook e-mail, only the application opens, but not the document with it. I have to go back to the e-mail and click it again to open the document. Annoying, and a waste of time.

Campus switchboard: Transfers calls to wrong numbers, and we get wrong numbers from people who have consulted Outlook; it is too difficult to get Outlook Global Address Book updated.

Equipment: I REALLY could use a redial feature on my telephone desk set. The ringer volume, even set at minimum, is too loud.

Telephone tech support: It would be helpful to have a user manual for this phone, but there isn't one; granted, someone before me may have discarded it. Having one in the KB would be helpful; perhaps there is, but I only just now thought to check there.

OneStart Employee View Paycheck: Pay advice does not print all of the information from Mozilla FireFox, which is the browser I prefer for security reasons. To print pay advice, I must use Microsoft Explorer.

TIME: Synchronous is exasperating and gobbles employee time to clock in and out, hence also less accurate. Asynchronous is a blessing. I ALWAYS have had difficulty doing the math on my timesheets; now I don't have to, because TIME does it for me.

Printer: The printer in the UL staff lounge default spools to some public printer on the 3rd or 4th floor instead of to the HP printer right on that desk in the staff lounge where the computer is; this needs to be corrected.

JAGNEWS is the only medium I had heard of for getting UITS news.

E-mail consulting on issues such as spam, phishing attacks, etc., needs to be improved. When I have forwarded such e-mails, it has been difficult to find out where to send them. This e-mail address needs to be posted in a number of places and advertised on campus.

LISTSERV serves good purposes but is cumbersome for both moderators and members to join and unjoin them.

My alma maters are Georgia State University and Ball State University, and Indiana University, my employer, has BY FAR the best academic software deals for students, staff, and faculty! When I was finishing graduate school at Ball State recently, I bought my software here at work for that reason. THANK YOU, UITS!

More accessibility.

Don't know why departments cannot contact telephone services (COMMREQ) themselves any longer and have to go through IT for services.

Increased/better BES (blackberry) support is needed. IU Employees calling UITS for help are not allowed to speak to a BES admin which makes troubleshooting very difficult.

Areas of frustration:

* website search tool is awful; it is much more reliable to use Google or yahoo.

* helpdesk can be frustrating when you are sent to several different 'specialists' who cannot diagnose a problem. This has happened several times in the past year.

* It would be very effective to have a faculty/staff section of the IU website that lists all necessary websites and directories that we may need. Right now, we can waste quite a bit of time trying to find a specific department website.

The operators carelessly transfer callers. Receive many calls from applicants or employees who have been bounced from one line to the next.

The response time to activate data jacks or phone lines is too long. We have found that it takes 3 - 4 weeks to get anything done and often it is not done on the date that we are given. This needs to improve as it is affecting our ability to operate when new employees join our organization or if we move existing employees to new locations.

UITS does an amazing job! Keep up the great work!

Tough job given a multi campus decentralized structure.

Am satisfied.

If possible shorten the log-in process for OneStart. Also most mornings it takes at least 4 to 5 attempts before I can clock-in to TIME.

Would like for the email directory to be updated more often.

Our work would be so much easier if we could get new employees email systems up and running before the hire Edoc has been finalized. Especially faculty since they paperwork and hire Edoc may take over a week to get finalized. Many of our faculty are clinicians and must access patient information and cannot do that without this access.

I find it difficult to retrieve articles needed to research/support projects in my unit. While doing this survey, I realized that I was unaware of all the services UITS offers.

Doing well!

Well done, thank you!

Keep up the good work!!

I love it! Keep up the good work!

The Telephone servicing area for repair and phone books needs extensive improvement. Placed order for service on 2/12/10 and had to send second email on 3/2/10 before getting someone to come check for problem and repair. Person was not knowledgeable about TDD hearing impaired taking order, and repair person didn't know how to place the part on the phone receiver.

People soft stinks!

I love it that when I have trouble connecting through VPN from home, I can call and get a live person to walk me through the steps. The people who have helped me have always been polite and professional and never made me feel stupid. I also like the IUWare website, and the slashtmp website.

I think overall, UITS does a great job of providing excellent services, cutting edge technology, and communication of available services. UITS rocks!

Faculty | Staff | Graduate Students | Undergraduate Students

- Onestart: I think there are a lot of links and tabs that impairs the usability of the portal.

- Software prices at IUWare: Some software packages are too expensive, e.g., Matlab.

- I'm not sure if there is such a service already but it would be wonderful to let students borrow software for their research purposes such as installing Matlab on their personal computer and using it through the university license by some sort of connection mechanism.

IU Knowledge Base is extremely helpful and all the IT services are par excellence.

The two times I needed help from the technical support staff at two different labs, the staff saved me! Also, the hours of operation make it possible to satisfy everyone's needs.

Please give graduate students a printing allotment like you do the undergraduates.

Quality of vicom feed has been poor at times.

Good job.

I think UITS may consider installing some Chinese software in the computers, such as Chinese input software. That will be more convenient for Chinese students to search information.

I have graduated and cannot stop getting the emails.

Improve OnCourse and angel compatibility with Mac operating systems. Improve wireless signal throughout campus. Improve repair time for broken hardware in computer labs and libraries.

I have been a part of some great improvements over the past seven years I have been here. They have helped in great amounts.

The OnCourse and OneStart are hard to navigate through. I think making them simpler and easier to find classes/course work etc would be helpful.

It takes a very long time for the computers to load up in the research labs.

Navigation in some of the Enterprise systems (like OnCourse and OneStart) is clunky. Increasing service reliance on the network without increasing network availability is asking for trouble. Security, redundancy, and availability in our infrastructure is a laughable afterthought, but unfortunately isn't that way because the talent isn't there.

Please give students the option of using an email client other than Exchange. It is a very slow, awkward interface, that requires multiple clicks (and slowly loading pages with each click!) to complete even the simplest tasks. I am very dissatisfied with the requirement of using exchange. I much preferred the Umail/Imail options that were available when I was an undergrad at IUB.

Mail is often something that would be best to send out once a year to every student with the real useful details like a map where you can use the wireless signal. A better to access map of campus and a very detailed parking map that is easier to read. Also, how do you get your laptop registered to use on campus????

I take my courses off campus and really have not used IT services oncampus. My daughter is an undergrad student, and I know has been pleased with the IT services on campus. She has called them a couple of times for help with online services with her laptop.

OnCourse is down too often, major cookie/security issues with OneStart. Need OnCourse mobile access.

Computer labs are really frustrating-especially BS100 in the Business/SPEA Building. The printer always breaks and it takes forever for it to be fixed. Multiple times I have had to print off assignments on Saturday mornings for my Saturday class and the printer is broken. The computer lab on the 3rd floor doesn't open until 10am on Saturdays and the library doesn't open until 8:00am. This is frustrating because I cannot print off my assignments before my 8am Saturday class. I can see that my technology fee is not being using towards maintaining the computer lab printers.

My problems with the IU Exchange e-mail system come from a lack of accessibility - while Gmail and yahoo e-mails come in on my blackberry, I can't get IU e-mails there, which significantly limits my access.

As a distance learner taking all online courses, I have found the services such as OnCourse, OneStart, IUWare, and Knowledge Base to be pretty intuitive. I still struggle a bit with OneStart (finding what I am looking for, remembering what steps to go through to register, etc.) but part of this could be the lack of frequent use. Overall, I am satisfied with the UITS.

As a first year student, I found the registration process confusing. Figuring out the process and how to work through it was not as easy as I thought it should be. Maybe I needed a big #1, #2, etc. to help me understand the steps.

Thank you! IUB & IUPUI offer premiere resources!

I wish there was more training on how to use antivirus software and how to protect your computer from viruses and how to maintain your computer and keep it running smoothly. Thanks.

I am an online student and have been for 2 1/2 years. I consistently have issues with OnCourse - kicks me out frequently, does not save posts and the chat room could be updated with something similar to Adobe Connect. It is not a user friendly program.

New wireless networking huge improvement.

Register drop/add is a pain in the butt.

Determining text books is a pain in the butt. Both processes(on-line) are very cumbersome.

The system to register for classes is extremely difficult to use. It is not user-friendly and very confusing.

The Library search engines for literature reviews is very cumbersome. I often find the document (abstract only) I want on Google Scholar and then try to find the document on the library web so I can review the entire article. Even when I know what I want, it is difficult to locate.

OnCourse seems to have problems at the end of each semester. Otherwise if functions very well.

Computers spread around campus (not in labs) are very slow. Even if you just need to quickly check email, they are very slow. The lab computers work extremely well.

While there is encouragement for instructors to rely on OnCourse even more, it is so cumbersome to work with. It is slow, unreliable and unpredictable. The discussion forum is very cumbersome, attachments are slow to open and if OnCourse is the way; it needs overhauling.

For when I have used them, they have been great!

I would like if there were more space allocated (to staff, for work related use) on shared servers.

Actually haven't heard of quite a few of those services

Generally great -- better strength of wireless access would be a nice improvement. Sometimes even within campus buildings at seemingly central locations the IU Secure signal can be very low and can shuffle off. Other than that, the computing services are very good.

Thank you for making distance learning not only possible but easy and enjoyable!

THE IU-INDY Law School needs black and white printing, just like the rest of campus!!!

On OnCourse, on the unread messages (on the right side) can you make an option to list the title of the course instead of the site?

1. Would be very helpful if I could access e-mails through outlook off campus.

2. Many articles are not available online through the library. One has to buy them through interlibrary system. Ideally, the number of subscriptions should increase. If not available, at least the service of interlibrary loan should be provided for free to the faculty and students.

Thanks for providing some support for Linux, especially on the KB -- that's been really helpful for me in setting up basic UITS connectivity and services on my Linux notebook system.

Please stop forcing everyone to switch to passphrases. It's horrible to have to type a long phrase EVERY time we want to log in to a campus system. I know it's supposedly more secure, but the fact is that some of us bothered to set up really strong passwords at the beginning and have no reason to fix what's not broke. Furthermore, some of us might even consider changing our passwords except that we can't stand the thought of the mile-long passphrase we'd be required to create. I know that I'm talking to a brick wall on this issue, but I might as well add my name to the list of users who would prefer a more common-sense approach to security. At the very least, please stop harassing us to change our passphrase every time we log in to CAS -- that's incredibly annoying.

Please add a version-control feature to files on OnCourse. It's really frustrating when two or more of us download a document, modify it, then upload a new version and save over each other's changes.

Let all students know about all these services.

The OneStart pages are not very intuitive as far as getting to registering for classes and such.

Faculty | Staff | Graduate Students | Undergraduate Students

I hope you are able to renew your contract with Lynda.com. It is very useful.

The survey is poorly elaborated; there are many areas where that needed more in depth information in order to make an accurate response. Also, the survey is visually unappealing, which made it really tempting to abandon it. Several questions were poorly elaborated and the options given included specific items that in my opinion had different satisfaction levels, into a single option.

One of the things I find frustrating is I have to look in two completely different places to find the course description and the course meeting dates. When you look up a course it should show all its info.

I like the new addition of being able to find open computer labs and info stations on campus including how many computers are open and where they are located. Print allocations are an absolute necessity and I am very happy that they have been added to our JagTags.

I prefer to check my primary account only because I hate being on the comp. If possible, I like my Imail acct to be forwarded to my primary acct. I love OnCourse and OneStart, and find them very useful however I do not use much more than those 2 sites.

When it comes to computers, computer services, networking, hardware and software, IU needs to get a good look at what ball state is doing because I have been quite disappointed since I transferred over. I don’t know if the problem is that IU's computer services are underfunded or what it is but it could definitely use a makeover.

The 24 hour IT lab is the only place to go after hours on campus. There isn't enough room to setup your own laptop on a table or chair.

I'd like a 'back' button on the survey. The stand-alone email terminals are hit or miss; I've used a few that allowed me to log in but froze after that. Everything else is great!

I am so basic into computers, I don't even know where to start. I would like to have someone tell me where I can go so that I can learn a bit more about my computer.

Good Job!!! Keep it up.

The color printers being $1/page is too expensive.

You can't copy and paste anything from Word into OnCourse forums without all that java script (or whatever) preceding the typing.

Computers boot slowly but are otherwise great. Call in help is always helpful. I can almost always get access wirelessly. I haven't figured out how to get emails less frequently from UITS. Overall, doing a great job.

Sometimes when OnCourse is unstable, it creates a lot of stress if you have a deadline and it crashes.

UITS email updates provide useful information. I am also satisfied with efficiency of U-mail.

The online timeclock runs too slow sometimes and goes down too often.

I am very pleased with how comprehensive IU/IUPUI's technology services are. Thank you!

I know it's not IUPUI's fault, but I was very frustrated when my computer's hard drive crashed and died. After buying a new hard drive (no data could be recovered) I went to put windows 7 on, but you have to have an existing OS for it to work, so I had to buy TWO operating systems when I only wanted one. That's all.

Just keep on doing what you are doing.

The software and hardware discounts are extremely helpful in getting the programs and products a student needs in order to excel at the university level.

IUWare on line makes getting software needed very easy for student!

OneStart is hard to navigate. I have trouble finding what I want.

Provide better online help as well as connecting to the IUPUI campus network while on campus. I have yet to connect using my laptop.

OnCourse is down often, as I am sure you are aware, and this bothers me more than anything. I also get frustrated when I cannot clock in or out at work because the system is down. Just frustrating; that's all, but overall...I'm pretty satisfied! :)

When I bought Windows 7 from the bookstore. I could not believe when I tried to install it on a fresh clean hard drive it was an upgrade version. Even though you can still boot the CD to make it a fresh version. Many people might have not known it was an upgrade version till they have already bought it and installed it. I think people need to be informed about it being an upgrade disk. When I bought Vista from the bookstore I paid the same price for the upgrade version of Windows 7.


It would be nice to have more than 2 computers available with the software necessary for the chemistry department.

If they weren't there as they exist now, my life at this university would be very aggravating. I appreciate all of the magical things they do with computers every day. Thank you.

I still have problems every time I use my laptop in SL building every Monday and Wed. In which that is my English class and I need the search function to find information.

Any time I have emailed UITS the replies have always been prompt and helpful, Thank you.

The computer keyboards and mice need to be cleaned in the Engineering Technology computer labs. They are pretty gross and might spread illness in the winter months.

I think the amount of pages a student can print should be increased to possibly 800 because more and more teachers have PowerPoint presentations that are lengthy and are required to print for every class, and those pages add up.

The free printing paper is great. I never have had a problem with anything to do with UITS. Everyone that I ever call is courteous and knowledgeable. UITS is great!

Remote Login never works for me since I switched to Windows 7.

Doing great job.

The people at the desk are very helpful.

I am a systems analyst in my day life. I am pretty self reliant, and have not needed help from the IT staff. I will say that I am very dissatisfied with OnCourse though. The problems I see may be solved with increased instructor and professor training. It has seemed to me that the instructors create their OnCourse environments so differently that it becomes confusing for most students.

Just make it around to all the buildings more often to update software and meet the concerns of the students. There are computers all over that have silly quirks, that some people even know how to fix but are restricted from access.

A lot of the computers do not have audio output in the library, and some of them have not had a flash update.

Searching for and registering for classes is awful. The school I went to before IUPUI used blackboard, you should check it out.

Please look into the connectivity problems with Remote Access onto the IUPUI campus computers. Having numerous problems with this in Feb & March 2010.

I really like the available programs on IUWare, but I did not get the chance to download anything yet.

I don't think that there are enough computer stations available. It seems like whenever I need one the most, there are none available. Also, I think there should be print stations in every building, and I don't believe that there are currently. I could be wrong though. Otherwise, the UITS services that I have used have been very satisfactory.

I think that the services provided by IUPUI are great and very useful. Park Place needs better Internet that doesn't slow or crash!

I have my OnCourse email forwarded to my Umail account but it won't allow me to open the links from OnCourse.

UITS is the shit.

I do not extensively use UITS. However, the little I have used seems very straight forward. I asked one question of UITS (by email) and I received a prompt and clear answer. It's was just what I would hope for. Thanks.

Keep up the good work!

I really dislike the program that is used to sign up for classes. It is not very intuitive and I seem to struggle when I try to sign up... did I sign up for something that I was not suppose to... did I get in... I did not understand wait list. What classes do I need? I cannot seem to get the information out of it. I could go on but no idea on the space I have left.

I've noticed the wireless access has certain 'dead zones' in classrooms. It's not even the whole classroom, but maybe just one section of it. You may want to look into that? Otherwise, thanks for all the hard work!

Update your computer images more often.

Leave the taskbar on top of other windows and lock the taskbar.

Remove Windows Search 4.0: It constantly indexes.

Please update FireFox.

Sort All Programs by Name.

Wireless on the 4th floor of the University Library sometimes does not work/will not connect.

Thank you for allowing a certain amount of pages per semester, free of charge, to students.

I am very happy with the speed and access via WIFI on campus.