Information Technology Services User Satisfaction Survey 2016

IUN Open Text Responses (Edited)

This text file includes responses to the final question of the UITS survey:

Are there additional comments or suggestions, including recommendations for additional services and support resources, you would like to share with UITS?

Identifying references have been removed from this document, and replaced with "[IRD]". Responses are grouped by sample: Faculty, Staff, Graduate Students, and Undergraduate Students.


Faculty | Staff | Graduate Students | Undergraduate Students

Faculty needs to have some administrative privileges for their computers (e.g., updates).
Classroom lectern computers need to have Administrator servicing/check ups on a regular basis so faculty does not have to deal with so many pop-up dialog boxes while teaching. For example, when opening documents or PowerPoint slides, boxes ask if I want to make this the default.

Great operation. Keep it up.

I am slightly annoyed with the system shutdown every Wednesday at 7 a.m. Can it not be scheduled for a time more convenient for those that work earlier? Say, 3 or 4 a.m.? Not a huge inconvenience, but it would be nice to not be inconvenienced at all.

I have a few concerns about services on campus. Each time I bring my tablet on campus, I get messages repeatedly to connect to the network. Sometimes I get connected right away, sometimes I keep getting the messages without connecting.
When calls are routed to Bloomington for assistance, they send a message to IUN to assist me. I feel like I am wasting my time with the call.
My phone frequently is off-line (at least every other week) and I have to make adjustments by unplugging the phone and letting it reset.
Outside of all of this, I commend the IUN team at the Help Desk for assisting and troubleshooting my problems and being available to me. I do not have any complaints about any of them.




Faculty | Staff | Graduate Students | Undergraduate Students

Central vs. cloud services vs. hybrid. I appreciate the calculated UITS changes. I imagine it is difficult sharing future unknowns.

I am concerned about the problems that I had last semester regarding my computer. IT claimed that updates had not been installing for a couple of months. While it was supposedly fixed, there were problems multiple times that only recently appear to have been resolved. If there had indeed been problems, I wish this would have been communicated and solved much earlier. Last time, my computer had to be rebuilt, and I am unable to catalog because the software got deleted from the last rebuild.

I think it's time for the departmental office staff to get computers that are on par with those in the computer labs around campus. From touch screens etc.

IT is super and does a great job. Only one complaint: Please make sure tech is answering the phones, and entering the help ticket, while talking to the person who needs the help. Thanks!

It seems like in just the past year, the office computers are running a lot more slowly and crashing more often than they did in the past. Getting help from IT seems to take longer, too. Now my phone calls get transferred to Bloomington and they cannot help me when I am located on a region campus. If my calls go to Bloomington when I call the Help Desk, I just hang up and keep trying until my call goes through to my campus for someone to help me.

No

Since I started with IU three years ago, my system runs more slowly and the assistance of UITS colleagues and Help Desk employees has negatively changed. We have great technology at IU, but I feel at times that no one can help me utilize it.




Faculty | Staff | Graduate Students | Undergraduate Students




Faculty | Staff | Graduate Students | Undergraduate Students

I have had issues connecting to IU Secure in HH, but most of the time it works fine. The printer in the technology lab MH is a bit slow when processing large files, but the network works well overall.

Recently, the IU Wi-Fi server has been lagging terribly on my own personal devices. Sometimes, it doesn't even work at all.
The change of Canvas is very odd. It's taking awhile to adjust to it. Files were in a lot of different places. With a little more doodling however, I would be able to work around it.

Reimbursement of printing funds should be effective in fewer than three business days.

Thank you for all you do to help me succeed.

The process of changing over from oncourse to canvas was in my opinion too slow. It seems the deadline for the end of oncourse was postponed and has created confusion having to navigate between both canvas and oncourse for two semesters.
I am overall very satisfied with the UITS, when situations occurred with professors in the classroom or during my personal visit to the office their assistance has always been professional and expedient.