Information Technology Services User Satisfaction Survey 2017

IUPUC Open Text Responses (Edited)

This text file includes responses to the final question of the UITS survey:

Are there additional comments or suggestions, including recommendations for additional services and support resources, you would like to share with UITS?

Identifying references have been removed from this document, and replaced with "[IRD]". Responses are grouped by sample: Faculty, Staff, Graduate Students, and Undergraduate Students.

Faculty | Staff | Graduate Students | Undergraduate Students

I really like IUanyWare for accessing software; however, when I try to use Creo Parametric 2.0 through IUanyWare, it is so slow that it is nearly impossible to work.

The biggest issue that comes to mind is printing. As an adjunct, it is not very accessible. Students seem to struggle with this except for in computer labs.

The ITS staff are friendly, helpful, and always ready to help me. I really appreciate their hard work. Keep up the good work!
Thank you for what you do!

They have been very helpful.

Whenever I need help, IT is quick to assist and clear in explanations.

Faculty | Staff | Graduate Students | Undergraduate Students

[IRD] works in the UITS office at IUPUC. She, very often, walks around offices and asks individuals if everything is going okay. She's very friendly and kind. I want to say that this is extremely helpful and encourage other UITS offices to consider doing the same.

Free online trainings are greatly appreciated and helpful. Equipment and most services always function as expected. Local campus UITS front-line staff are generally helpful, always quick to respond, and friendly; one UITS staff in particular is especially proactive and caring, which is sometimes abused by others in the dept. Higher level UITS staff are less helpful and friendly than most of the front line support and sometimes seem out of touch with end user issues and perspectives. The campus "IT Services" website could be improved to be more helpful for all current and new employees.

The process for requesting service by sending a message to techwor

Faculty | Staff | Graduate Students | Undergraduate Students

Seem very knowledge; however, not always the most welcoming office on campus.

Faculty | Staff | Graduate Students | Undergraduate Students

I hate duo.

I have never had any troubles with the technology here, but I do know that I can get help from IT if there is trouble. But something that might be helpful to future students is that you could teach them how to use the projectors, because I didn't have a clue how to use them when I got here.

I have only contacted IT for assistance once during my four years at IUPUC. The one time I contacted IT, they were friendly and helpful. As far as using the technology on campus, I am satisfied with computers systems and I really like Canvas, especially the mobile app. I have actually been able to complete assignments on the Canvas app. I also One.IU, but not as much as Onestart. On Onestart, I felt like everything was on one page, so I knew where to find what I needed, but with One.IU I have to find where everything is separately. One.IU is nice, because it has a mobile app and I have been able to register for classes right from the app. I just wish things were a little easier to find on One.IU.

I have only interacted with the UITS staff a few times, and I have found them to helpful and knowledgeable. They helped me with my computer's connectivity issues after upgrading my operating system. They also helped me get my email on my cell phone.

I think I have visited IT twice in my years at IUPUC. Both were positive experiences. They were so helpful- like happy-to-help; any one I spoke with: seemed quite knowledgeable, explained processes until I understood, seemed not at all rushed (I mean, plenty of time to help me), and made me feel comfortable to ask questions. (I had many.)
I have also emailed IT for help 1-3 times. I received prompt responses that were helpful. My latest question was answered thoroughly.
I like the remote printing option.
Love all the free classes, wish I would've taken note of them sooner.

So far, my experience with UITS services had been great.

The beginning of the current school year had multiple issues with the Wi-Fi, where connections would drop or students were unable to connect at all. This problem was fixed within a week, but it happens every year when the school year starts.

The mobile Canvas app does not work very well. I tried using it for a while, but it is very glitchy. I've noticed that it does not update grades and assignments as quickly as the website does, it may take up to two days before they are loaded onto the app. I've experienced problems with it only showing half of the assignments due at a time as well. It never seemed to work as well or have the full functionality of the website. Other than the problems with the app though, the technology and technology department at school have been extremely helpful.

The printers work about 50% of the time. I sometimes suspect this is caused by the way in which you can't print a document until it's uploaded to a website. My question is: Why isn't there a chord connected to the printers so that documents could be printed directly from a personal laptop?